Activity of GM
1.1 GM is responsible for checking bugs that are reported and user is responsible for reporting bugs whenever it is found. GM will not be responsible for any disadvantage user takes when he/she breaks this rule.
1.2 GM can warn and move the character’s position in game, according to the specific user's activities in the game if necessary (refer to the Recall Policy) and GM can block his/her account (permanent block if necessary) if he/she refuses GM's request. Please check all the rules.
1.3 Solving Problem that is not in the Game Policy
GM decides to solve all problems by the stipulations, laws of South Korea and common sense when there are no problems in this game policy.
1.4 Disputes between Users
GM does not intervene in users’ dispute but GM may settle problems as users do not settle.
* GM can intervene in the following cases
- dispute by user disturbing others continuously
- dispute by user insulting a specific user (by a character name)
- dispute on illegal activities
1.5 Facts that can't be controlled by GM
- Any reports from the incorrect mentioned user and non related account
- Any accidents from carelessness of account administration (share/transfer)
- Any problems concerning real money trade and another game trade.
- Any accidents from account registration with false information
- GM may not help any users with information in the game.
Restoration and Reward
1.1 In general, it is impossible to restore and reward the damage for the problem caused by ignoring NOTICE.
1.2 When a user contact C/S center with data loss problem, GM goes through his/her problem by checking game database. Then it will be restored and rewarded in accordance with its result.
1.3 We do not wish to encourage career victims, nor will we penalize legitimately users who make the occasional slip-up.
1.4 A user has to contact GM with his/her own account which he/she has have a problem with, but not with another user’s account. And user should not contact with other’s problem.
1.5 If an user is repeatedly making poor decisions that result in lost property, we deserve the right to refuse further reimbursements.
1.6 Character/items restoration on hacking problem must be reported to C/S center within 10 days from the occurrence with detail information.
(Server/Character ID/the time that problem occurred/specific details about lost items).
1.7 KalOnline will not deal with request when any of the required information is missing or when request is not submitted within the time period.
1.8 Items that are normally traded, destroyed, or sold to NPC can not be restored.
1.9 All requests received through C/S center are dealt with in order.
1.10 GMs are also unable to restore item options like enchantments or add-ons.
1.11 It can be possible to restore CHARACTER within 7 DAYS from the point of its deletion Character less than level 10 cannot be restored.
Account after 6 MONTHS from the point of its deletion cannot be restored.
1.12 An user cannot be refunded and rewarded account, item, Kalcash when he/she is blocked permanently by the breach of agreement, user’s agreement of Kalcash and this policy.
* The former policy
||Using bad or abusive lanquage
|| Temporary block
|| Longer than 1st
|| Permanent block
|Breaking of board policy
|Sexual harassment and insult of others parents
|GMs and staffs
||Using bad or abusive language
|Impersonating GMs and staffs
|| 7 days
|| 15 days
|| Permanent Block
|Disregard of GM's warning & Interruption of game operation
|| 7 days
|| Permanent Block
| Trying to trade account character, or item with real money
|Traded item with real money
| Traded account or character with real money
|Illegal name and character
||warning & changing name
||Deletion of the character
| Guild emblem (guild master)
||blocking guild master, disbanding guild
||Credit card fraud illegal settlement for charging Kalcash
|| Abusing bug & system, Hacking account,
spreading rumors, Using illegal program,
fraud and etc.
| Making, using, spreading illegal program
modify game client